TERMS AND CONDITIONS
VisitPass may, at its sole discretion, at any time and without prior notice, modify the contents of these Terms and Conditions and of any specific condition that may exist.
PRODUCTS, PRICE AND AVAILABILITY
VisitPass offers through its website, or will make electronically available, a detailed description of the product offered before the client pays for such product or any type of transaction is completed. Purchasing a product implies acceptance and agreeance to the description of such product, together with its inclusions, exclusions, and specific conditions.
VisitPass may outsource providing specific services or products to third parties, without the necessity to inform so beforehand to the guest. These outsourced products and services can be, but are not limited to, catamarans and other water means of transportation, ground vehicles for transportation, access to parks, archaeological sites and natural attractions, and hotels for accommodation.
Clients who purchase products with VisitPass are hereby informed that specific policies and conditions apply for each of the products on offer, and purchase of the product implies unreserved acceptance and agreeance to them.
Pride Travel may change the product prices as it deems necessary, without prior notice to any interested party. As a result, users or clients, when accessing websites showing the prices of VisitPass products, must make sure that these are the most recent websites and not an older version stored in the browser’s cache. It is for this reason that when viewing the prices of the products, the user agrees to click on the “Update” icon. If not, VisitPass shall not be liable for any discrepancies between the product price shown and the latest price, the latter of which shall be applied.
Availability is guaranteed for any and all products offered. When a product or tour reaches its full capacity, VisitPass commits to exclude or otherwise limit the booking capability through its website. Some products may need a minimum number of guests to sustain operation of such product; when the minimum is not reached, VisitPass agrees to refund 100% of the price paid by those guests who did purchase the product, with enough time to allow travelers to make other arrangements. This period of time can vary with each product offered, and its length is unilaterally established by VisitPass.
CUSTOMER CANCELLATION AND REFUNDS
Products purchased from VisitPass can be cancelled by the customer under the following conditions:
- Cancelations must be made with more than 24 hours for a 50% refund.
- There will be a 100% charge on cancelations made with less than 24 hours or no show.
- In case of bad weather or force majeure, 100% refund is allowed: for water activities this applies only when the harbor is closed by the authorities, and all others will be subject to the unilateral judgement of VisitPass.
- In all cases, the original coupon is needed for any changes.
- Specific terms and conditions for cancellation will be made available to the customer before payment is received by VisitPass – issuance of payment by the customer implies a booking commitment and irrevocable, full acceptance of such terms and conditions.
As exemption to these conditions, both for day tours and multi/day tours, refunds will apply when execution of services purchased cannot be performed for reasons classified as force majeure - which include but are not limited to natural disasters or other acts of God, riots, road closures, severe weather affecting sea-related activities or strikes.
In the case where a client does not use the product without prior cancellation, no refunds, exchanges or any form of liability towards VisitPass shall apply.
Users that have any questions or comments about products before or after purchase, may communicate with VisitPass via email (firstname.lastname@example.org), via the phone number (+52) 1 998 2428942, or via any of VisitPass’ social network accounts, as made available through the website.
When a product is purchased, VisitPass’ main form of communication with the guest will be via the email provided by the customer. If the customer provides a false or otherwise unreachable email and this causes the guest to miss confirmation of purchase or any other important communications related to the product purchased, VisitPass will not be held liable for the customer not being able to use the product. If VisitPass so considers, is entitled to resell the product without any further liability towards the company.
VisitPass is an independent intermediary between the end user and services provided. In the event of a problem, the user must contact VisitPass so that it may take the appropriate actions.
LIABILITY DISCLAIMER – WEBSITE USE
VisitPass disclaims all liability that may arise from the improper use by internet users of its website and the online purchasing process, or its social media content.
It also disclaims all liability for any potential harm caused by third parties that are not attributable to VisitPass.
VisitPass shall not be liable for any interruptions, delays, errors or malfunctions in the services, or in general for any other inconveniences that are caused for reasons beyond its control and/or that are due to the user’s malice or negligence, and/or that result from force majeure or acts of God.
Any links or hyperlinks shown that are external to VisitPass are for information purposes only and are beyond the control of VisitPass, which shall not be liable for the information contained therein, or the use in such websites.
LIABILITY DISCLAIMER AND EXPRESSED ASSUMPTION OF RISK – TOURS AND ACTIVITIES
I, as a paying customer, am aware of the risk involved in the purchased activity and accept this risk. I understand and agree that neither VisitPass; nor their respective parent companies, subsidiaries or any entities related to one or more of these entities, nor the respective officers, agents, employees, successor or assignees hereafter collectively referred to as the companies are affiliated with the supplier that is offering, sponsoring or providing the activity supplier. I understand and agree that the companies do not make any representations, either expressed or implied, regarding the supplier, its operations or the safety of any activities it is offering. I understand and agree that the companies are not and may not be held liable in any way for any injury or accident that may occur.